Refund Policy

1. Hardware Products (Computers, Parts & Accessories)

Returns: You have [7/14] calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all seals intact.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Exclusions: Software, opened consumables (like thermal paste or printer ink), and custom-built PC labor fees are non-refundable.

Service Fees: Diagnostic fees are non-refundable once the inspection has been performed.
Repair Warranty: We provide a [30/60/90] day warranty on all labor and repairs. If the same issue recurs within this period, we will fix it at no additional labor cost.
Cancellations: For scheduled on-site support, please provide at least 24 hours' notice for a full refund of any deposit. Cancellations made within 24 hours may incur a small administrative fee.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your original method of payment (Credit Card, FPX, or Bank Transfer).
You will receive the credit within [5-10] business days, depending on your card issuer's policies.